Terms & Conditions

BOOKING CONFIRMATION


The booking is considered binding when we receive your written confirmation and the deposit.
The deposit can be paid by credit card or bank transfer.
We kindly ask you to make the depot within 7 days, otherwise the booking will be automatically cancelled.

Please note that the deposit is required to guarantee your booking and in any case it will not be refunded.

TOURIST TAX

From 01.01.2018 a tourist tax of € 2,00 per person (aged 14 years and over) per day, will be charged, payable on departure.
This is a new tax in South Tyrol/Südtirol. The revenue from this local tax will be used for the expansion and maintenance of infrastructure and services, as well as for the organisation of cultural and sports events.
The local tax will be levied at all tourist accommodation, on a per-guest and per-overnight-stay basis. The amount is based on the category of the establishment. Children and adolescents under 14 years of age are exempt from the tax.
The local tax is payable upon departure and is listed separately on the invoice.

CANCELLATION POLICY

In event of cancellation these are the storno conditions:

  • For a cancellation until 1 month before the arrival date, the deposit will not be refunded.
  • For a cancellation made between 30 and 21 days before the arrival date, you will be charged of 50% of the total amount.
  • For a cancellation made in the last 21 days before arrival date, you will be charged For the entire amount of reservation.

 

PAYMENT METHODS

Cash, credit card (Visa or Mastercard) or debit card. 

PRICES

The price is per day per person and assumes a minimum occupancy of two people. In the case of single use a supplement of € 30,-- per day will be charged.

ROOMS

The prices quoted are per person (for two people in a room) and per day in half board for a minimum stay of 7 days, and include breakfast buffet, 5 course dinner with choice of menu and buffet of salad and hors d’oeuvres, and use of our leisure facilities (extra charge for massages, solarium). 

All our rooms are non-smoking. In case of violations an extra night will be charged for the cleaning.

Your four-legged friend is always welcome on request. We trust your common sense that the dog is not welcome in the dining room. In the event that the room were soiled by the dog we charge at your expenses cleaning fee of € 50,--.

CHECK IN/CHECK OUT

Rooms are available from around 14.00 on the day of arrival. Please let us know if you plan to arrive after 18.00. On the day of departure, guests are requested to vacate their room by 10.00.
In the case of late check out (according to availability and by previous agreement) the room must be vacated by 18.00 and €50.00 per person will be charged (excluding meals)

PARKING

Our Parking in front of the Hotel is not monitored, and we accept no liability in case of theft or damage to property.

Please read our Terms and Conditions carefully
By paying your deposit you are agreeing to our Terms and Conditions

Trip cancellation insurance

Please do not forget to think about taking out travel insurance. For more information, click here.

Occasionally, something can happen before the start of a trip. With our trip cancellation insurance you are financially covered. Should a booked stay at a hotel be delayed, or even not taken up or prematurely broken off, cancellation charges can be redeemed. In order to save you any expenses in such cases, we recommend you take out this trip cancellation insurance, with which you are covered by the Europäische Reiseversicherung's travel insurance. Click here to take your personal insurance.

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